Industries / Software and SaaS
Customer and plan unit economics

Software and SaaS

Hosting, support and onboarding cost vary widely by customer. ProfitKeel allocates them by real usage, so gross margin by customer and plan is a number you can trust.

Questions you can answer

  • Which customers cost more to host and support than they pay?
  • What is the real gross margin of each plan tier?
  • How much does onboarding a new customer cost by segment?

How the model is shaped

  1. LedgerCloud hosting, support, success and R&D cost.
  2. Service poolsHosting, support, success and onboarding.
  3. ModulesHosting spread to modules by measured usage.
  4. Customers and plansLanded on customer, rolled up by plan and segment.

Typical cost objects

CustomerPlan tierProduct moduleSegmentRegion

Typical drivers

Compute usageStorageSupport ticketsSeatsOnboarding hours

Use cases

Customer profitabilityCost to serveProduct and SKU profitabilityPricing floors and deal reviewWhat-if and budget scenariosShared service chargeback

Who uses it

CFO and finance directorFP&AProduct and category managersPricing and revenue managementIT and data teamsSales leadership

See your own cost structure in ProfitKeel.

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